Last updated: 25 June 2025

In adherence to our commitment to security and regulatory compliance, users are obligated to provide a complete set of Know Your Customer (KYC) information in order to unlock and utilize all features within the okePay platform. The KYC details that must be furnished include:

• Full Name — your legal name as it appears on official documents.
• Address — your current residential address.
• Country — the country of your residence.
• ID / Passport Number — a valid identification or passport number for verification.
• Proof of Address — a recent utility bill or bank statement confirming your residence.
• Copy of ID / Passport — a scanned or photographed copy of your official identification.

For merchants, additional Know Your Business (KYB) documentation is required: business registration certificate, certificate of incorporation, director ID and proof of address, beneficial owner declaration, and a recent bank statement. See the merchant onboarding flow at /merchantregister for the full questionnaire.

okePay applies a risk-based approach to KYC. Low-risk customers undergo Simplified Due Diligence (SDD); medium-risk receive standard Customer Due Diligence (CDD); high-risk profiles require Enhanced Due Diligence (EDD) including source-of-funds and source-of-wealth review.

This thorough KYC process ensures the security of your account and helps us maintain a trusted and compliant financial ecosystem. We appreciate your cooperation in providing accurate and up-to-date information for a seamless experience within the okePay system.

Contact

okePay Asia Ltd. — Compliance Team
3303 Cable TV Tower, 9 Hoi Shing Road, Tsuen Wan, NT, Hong Kong
Email: compliance@okepay.biz