Last updated: 25 June 2025
In the event of a purchase processed through okePay and subsequent payment to a merchant connected to the okePay payment orchestration system, we recognize the importance of ensuring buyer satisfaction. If, after utilizing okePay for a transaction, you can provide substantiated evidence that the merchant failed to deliver the promised product or service, you may initiate a refund claim within 21 days of the transaction date.
Upon submission of a claim, our dedicated disputes team will review the provided evidence to assess its validity. If the claim is verified and deemed legitimate, you are entitled to a prompt and complete refund of the amount used in the transaction. This refund process is designed to safeguard buyer interests and uphold the integrity of our commitment to a secure and reliable payment ecosystem.
Refunds are returned to the original payment method and typically appear within 5–10 business days, depending on the issuing bank or wallet provider. Cross-border card refunds may take up to 14 business days.
Email disputes@okepay.biz with your transaction reference, the merchant name, and supporting documentation. You may also use the in-app dispute form on your okePay merchant or buyer dashboard.
okePay Asia Ltd.
3303 Cable TV Tower, 9 Hoi Shing Road, Tsuen Wan, NT, Hong Kong
Email: info@okepay.biz
